Privacy Policy
Barak Valley Mobility
Who we are
Barak Valley Mobility ("we", "us") operates a WhatsApp-based customer messaging service. This policy explains what personal information we collect when you message us on WhatsApp, how we use it, and the choices you have.
Information we collect
- Your WhatsApp phone number and profile name, provided to us by WhatsApp when you message our business number.
- The content of your messages with us, including any photos, documents, or other files you send.
- Contact details you give us directly, such as your name, email address, delivery address, or order details.
- Basic delivery information about our messages to you — whether a message was sent, delivered, or read.
We do not buy contact lists, and we do not collect your WhatsApp messages with anyone other than us.
How we use it
- To reply to your enquiries and provide customer support.
- To send you information you asked for, such as catalogues, quotes, order updates, or appointment reminders.
- To send promotional messages, only where you have opted in and only using message templates approved by WhatsApp.
- To keep internal records of our conversations with you so any member of our team can pick up where the last one left off.
Legal basis
We process your information to perform a contract with you or to take steps at your request before entering one, to meet our legal obligations, and — for promotional messages — on the basis of your consent, which you can withdraw at any time.
Sharing your information
We share information only with:
- WhatsApp / Meta, which transmits the messages between us. Your use of WhatsApp is also governed by Meta's own privacy policy.
- Service providers who host our systems and process data strictly on our instructions.
- Authorities, where we are legally required to disclose.
We do not sell your personal information.
Message frequency and opting out
You can stop receiving promotional messages at any time by replying STOP to any message from us, or by emailing [email protected]. We will still reply to service messages you initiate.
How long we keep it
We keep conversation records for as long as needed to serve you and to meet our legal and accounting obligations, after which they are deleted or anonymised.
Security
Access to our messaging system is restricted to authorised staff and protected by individual accounts. Credentials to third-party services are stored encrypted.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict its processing, and to complain to your local data-protection authority. Contact us using the details below to exercise any of these.
Children
Our service is not directed at children, and we do not knowingly collect information from them.
Changes
We may update this policy from time to time. The current version is always available on this page.
Contact us
Barak Valley Mobility
Hno2, Fit O Fit Building, Kathal Road, Silchar, Assam 788005, India
Email: [email protected]
Phone: +91 9395802299
Website: https://www.chetak.com